Privacy Policy

Last Updated: 24 February 2026

Privacy Policy

This Privacy Policy describes how Downers Grove Chicago Locksmith ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, contact us, or use our locksmith services in Downers Grove, IL, and the surrounding Chicago area. We are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

Downers Grove Chicago Locksmith collects various types of information to provide our services and manage our business operations. The information we collect may include:

a. Information You Provide Directly

* Contact Forms/Online Inquiries: When you fill out a contact form on our website or send us an email, we may collect your name, email address, phone number, physical address (for service requests), and details about the locksmith service you require (e.g., type of lock, emergency situation). * Phone Calls: When you call Downers Grove Chicago Locksmith, we may collect your name, phone number (via Caller ID), address, and verbal information you provide regarding the service needed, payment details, or any other relevant information to assist you. Please be aware that calls may be recorded for quality assurance, training, and dispute resolution purposes, and by continuing the call, you consent to such recording. * In-Person Service: When our technicians provide services at your location, we may collect information such as your name, address, payment details, and specific details about the property or security system relevant to the service performed. * Payment Information: If you make a payment for our services, we collect payment card details (card number, expiration date, CVV) or other financial information necessary to process your transaction. This information is processed securely by our third-party payment processors.

b. Information Collected Automatically

* Usage Data: This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and access times. We use this information to understand how visitors use our website and to improve its functionality and content. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. More details on this are provided in Section 4.

2. How We Use Your Information

Downers Grove Chicago Locksmith uses the collected information for various purposes, primarily to provide and improve our locksmith services:

* To Provide Services: To schedule and dispatch technicians, perform requested locksmith services (e.g., lock repair, key duplication, emergency lockout assistance), and communicate with you regarding your service appointment. * Communication: To respond to your inquiries, provide quotes, send service confirmations, updates, and follow-up communications related to the services provided by Downers Grove Chicago Locksmith. * Billing and Payment Processing: To process payments for services rendered, issue invoices, and manage our financial records. * Customer Support: To provide assistance, resolve issues, and improve your experience with Downers Grove Chicago Locksmith. * Marketing (with consent): If you opt-in, we may use your contact information to send you promotional offers, newsletters, or information about new services offered by Downers Grove Chicago Locksmith. You can opt out at any time. * Website Improvement: To analyze website usage patterns, identify popular content, and improve the user experience and functionality of our website. * Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, or safety of Downers Grove Chicago Locksmith, our customers, or others.

3. Data Protection and Security Measures

Downers Grove Chicago Locksmith is committed to protecting your personal information. We implement reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or destruction of the information we collect. These measures include:

* Secure Data Storage: Storing digital data on secure servers with restricted access. * Access Controls: Limiting access to personal information to authorized employees and contractors who need the information to perform their job functions. * Data Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data transmitted over our website. * Regular Security Reviews: Periodically reviewing our security practices to ensure they remain effective.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Third-Party Services and Disclosure

Downers Grove Chicago Locksmith may share your information with third parties in the following circumstances:

* Service Providers: We engage trusted third-party service providers to assist us in operating our business and providing our services. These may include: * Payment Processors: Such as Square or Stripe, to securely handle credit card transactions. We do not store full payment card details on our servers. * Website Analytics: Google Analytics helps us understand website traffic and user behavior. * Customer Relationship Management (CRM) Systems: To manage customer interactions and service requests. * Cloud Hosting Providers: For website and data storage. * Dispatching Software: To efficiently manage and dispatch our locksmith technicians. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or asset sale involving Downers Grove Chicago Locksmith, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

Downers Grove Chicago Locksmith uses cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our website and hold certain information.

* What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide reporting information. * How We Use Them: * Necessary Cookies: Essential for the website to function correctly (e.g., security, user preferences). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics). This helps Downers Grove Chicago Locksmith improve our website. * Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Privacy Rights (U.S. State Privacy Laws)

Depending on your state of residency, you may have specific rights regarding your personal information under applicable U.S. state privacy laws, such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and similar laws in other states. Downers Grove Chicago Locksmith respects these rights where applicable. These rights may include:

* Right to Know/Access: You have the right to request that Downers Grove Chicago Locksmith disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information that Downers Grove Chicago Locksmith has collected from you, subject to certain exceptions. * Right to Opt-Out of Sale/Sharing: Downers Grove Chicago Locksmith does not "sell" your personal information in the traditional sense. However, some sharing of data for cross-context behavioral advertising (e.g., certain analytics or advertising cookies) may be considered "sharing" or "selling" under some state laws. You have the right to opt-out of such activities. * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we hold about you. * Right to Limit Use and Disclosure of Sensitive Personal Information: While we do not typically collect "sensitive personal information" as defined by some laws (beyond what's necessary for service provision like address), you have the right to limit its use and disclosure in certain circumstances. * Right to Non-Discrimination: Downers Grove Chicago Locksmith will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact Downers Grove Chicago Locksmith using the contact information provided in Section 8 of this policy. We will verify your request using reasonable measures, which may include requesting additional information to confirm your identity.

7. Data Retention

Downers Grove Chicago Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Generally, we retain data for: * Service Records: Information related to specific locksmith services will be kept for a period to manage warranties, follow-up services, and legal obligations (e.g., tax records). * Contact Information: Maintained as long as you are an active customer or to respond to ongoing inquiries. * Website Analytics Data: Retained for a period typically determined by the analytics provider's settings (e.g., Google Analytics).

When your personal information is no longer needed, we will securely dispose of it or anonymize it.

8. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Downers Grove Chicago Locksmith's data practices, please contact us:

By Email: info@downersgrovechicagolocksmith.com By Mail: Downers Grove Chicago Locksmith 6509 Powell St Downers Grove, IL 60516

9. Updates to This Policy

Downers Grove Chicago Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any modifications signifies your acceptance of the updated Privacy Policy.